Terms & Conditions
Duration of a class
Our classes last 55 minutes, so make sure to arrive on time
Arriving late to your class
For the whole duration that you booked your class, (s)he will be available for you. If you arrive late to your class, your teacher will be waiting until the end of the session. You can arrive at the call and the session will start for the remaining time as soon as you arrive.
Lost time cannot be recovered.
Difference between a class and language coaching
A class is a session taught by an experienced teacher, that has a class prepared according to the language level and the needs of the student. The teachers explain new grammar topics and practice these with the student during the class.
Language coaching is a session for practicing your speaking skills with a native Colombian. Our Language coaches are trained to have active conversations with you, asking questions and applying prompts so you can practice what you’ve learned in class. A language coach will not explain new topics to you. The session is about practicing speaking skills, on topics that you can suggest or that your teacher can suggest.
Expiration of purchased packages
A package is valid for 3 months from the date of purchase. Classes must be scheduled before this period ends. Unbooked classes will expire after a 3 month period.
Semi-private classes 2 – 4 students
We offer semi-private classes for a group of friends or family. If you want to take classes with someone else, we apply 60% of the price for each additional student. There is a maximum of 4 students per class.
Canceling a class
To guarantee a refund, a lesson must be canceled at least 24 hours before the scheduled start time. Cancelation within 24 hours of the lesson start time will result in a 50% refund being issued. If you believe you have mitigating circumstances, please contact us directly.